Return and Exchange Policy
Return and Quality Control:
We hope you found exactly what you were looking for at www.theshoetales.com.
Kindly note we gladly accept returns for credit note or exchanges within 7 days as long as the returned products are new, unused and returned with all original packaging and tags.
We run a stringent quality control process on all our shipping and packaging processes. In rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, please get in touch with us with your order details and pictures within 48 hours at email@example.com.
Package your product, enclose your order invoice and return via a trackable courier service to the below address:
THE SHOE TALES
T-4, Aurobindo Society, Opp Vastrapur Lake,
Amdavad haat lane, VastrapurAhmedabad 380015
*Return shipping cost to be borne by the customer.
- We do not have a return pick up policy. We are not responsible for return/exchange items until they reach us. Or bring your invoice or receipt to any TST store for quick returns and exchanges.
- You will receive an email confirmation once we receive your returned products.
- Returns and Credit Notes:
- All purchases on full price/sale/discount/promotion
are eligible for replacement or a credit note only. Products bought on sale can be exchanged for size based on availability. In event of the product not being available we will issue a credit note for the same.
- All Bags are considered Final Sale. No Exchange or Credit Note will be provided against it.
- Clearance sales are final sale. No size / style exchange / credit note / refunds will be entertained.
- Customised items are considered as final sale and will not be eligible for exchange or return.
- If there is a need for the shoe to be altered and is within our scope of work we will take on the alterations solely at our discretion.
- The product must be in its original unused condition with all original packaging and tags attached, in order to receive a credit note.
- In the event of a return, the customer will receive an email with a voucher code to be used online as a credit note.
- The voucher/ credit note must be used within 6 months / 180 days from the date of issue.
- In no situation can the credit note be refunded into your bank account.
FOR ANY FURTHER INFORMATION:
Email ID: firstname.lastname@example.org
Phone: +91 9978630933
(10am – 6pm, Monday to Saturday, excluding public holidays)
*Policy applies in TST stores as well*